What are ASM and Premium Support Terms for permanent and rental licenses?

ASM& PS (Annual Software Maintenance and Premium Support) is a service package that makes your investment worthwhile on the long run. With your license, you have access to this service package for exactly one calendar year from the date of your product license activation. ASM & PS renewals are not mandatory, but highly recommended after the first 12 months. All rental licenses come with ASM&PS service package included.

As a result, a valid ASM & PS gives you the power to do the following:

• Maintenance: Access to new minor and maintenance versions (updates) that we release over that year. This is important because we continuously make improvements, implement new features, and release bug fixing maintenance versions.
• Support: Reach out to our professional and friendly support team whenever you have technical difficulties or questions.
• Priority: Access to our R&D team for priority feature requests and bug fixing.

You can enjoy those three benefits through an ASM & PS service package. Before you can download and install a newer minor version, or turn to our support team, you need to have a valid ASM & PS.

How do I know if my ASM & PS is valid?

The ASM&PS Service Package for the first year is included in your permanent license purchasing price for the Localization Products and is charged at 20% of the list price of your licenses for the Enterprise Products and for NEXT-TT Bundles.

When you purchase a permanent license you automatically receive an ASM & PS that is valid for one (1) calendar year from the date of your license activation.

After the first year, if you wish to continue benefiting from this service package you will need to purchase an extension for one more year.

Before your ASM & PS expires, you may be contacted by our sales team with an offer for ASM&PS service package renewal.

All rental licenses come with ASM&PS service package included.

Second year and every consecutive year to follow (for permanent licenses): Extend your ASM&PS service package for 15%  for Localization Products and 20% for Enterprise Products and for NEXT-TT Bundles.

To extend your ASM & PS service package for one more year, you need to pay 15% for Localization Products, and 20% for Enterprise Products and for NEXT-TT Bundles of the current list prices. The price is always calculated from the list prices that are valid on the date you extend your ASM & PS. Once you extend your ASM & PS, you will continue to benefit from new minor versions updates and gain access to Premium Support for one more year. When you extend your ASM & PS, your new 1-year ASM & PS always starts when the previous ASM & PS expired. If your first-year ASM & PS expires on March 31st, 2020, your second year will start on April 1st, 2020 – no matter when you actually extend your ASM & PS. Please note that Major Version Upgrade is not part of the ASM & PS service package, but by keeping a valid ASM & PS you reduce your major version upgrade costs. Reversible (covering past periods) ASM & PS renewals are allowed for a gap of up to 3 years for SubtitleNEXT Localization Products and Enterprise Products at half of the regular price, and for a gap of 1 year for NEXT-TT Bundles. If the gap is longer, the below Upgrade policies apply.

What is a Major Version and Software Upgrade?

New Major Versions are released in case of major changes to the software, its functionalities, features, or used technologies.

Existing licensed users of the current Major Version can benefit from Software Upgrade to the new one. The cost of the Software Upgrades are calculated as follows:

For Localization Products:

• 70% from the list prices of the corresponding bundles for the users without active ASM & PS
• 30% from the list prices of the corresponding bundles for the users with active ASM & PS

For Enterprise Products:

• 80% from the list prices of the corresponding bundles for the users without active ASM & PS
• 30% from the list prices of the corresponding bundles for the users with active ASM & PS

For NEXT-TT Bundles:

• 100% from the list prices of the corresponding license packages for the companies without active ASM & PS
• 30% from the list prices of the corresponding license packages for the companies with active ASM & PS

Software Release Policy

Version terminology

For example in 5.1.2:

• 5 is the Major Version
• 1 is the Minor Version
• 2 is the Maintenance Release

An increase in just the Maintenance Release means an update with only bug fixes. An increase in the Minor or Major Version number means a feature release. Since minor version releases are quite frequent, there are fewer or even no bug fix updates (maintenance releases) between them.

Officially supported versions are version  5.10. and all versions after that.  All previous versions are declared End Of Life. Users of old versions may contact Sales to receive proposal for update.